Privacy Policy
Your Privacy Matters
At Psyhance, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. We understand that seeking mental health care requires trust, and we take that responsibility seriously.
Information We Collect
We collect only the information necessary to provide safe and effective care. This may include contact details, medical and mental health history, and information shared during appointments. We may also collect limited non-personal data to improve the functionality of our website and services.
How Your Information Is Used
Your information is used solely to support your care, coordinate services, and improve your overall experience. We do not share your personal information except when required by law or when necessary to support your treatment, always in accordance with healthcare privacy regulations.
Confidentiality and Security
We take appropriate measures to safeguard your information and protect it from unauthorized access. Your records are stored securely and retained only as long as required for clinical care and legal obligations.
Telehealth and Consent
By using our services, including telehealth, you consent to the collection and use of your information as needed to provide care. While you may choose not to provide certain information, doing so may affect the quality or availability of services.
Communication Policy
At Psyhance, we may use phone, email, or text messaging to communicate with you for administrative purposes such as appointment reminders, scheduling updates, and general office communication.
Text messages are intended for non-clinical use. If you reach out via text regarding clinical matters, we may respond when appropriate, but we recommend using secure methods of communication for sensitive or health-related concerns.
By providing your contact information, you consent to receiving these communications. You may opt out of text messaging at any time by notifying our office.
While we take steps to protect your information, standard text messaging is not always a secure form of communication. For private or sensitive matters, we encourage direct communication through secure channels or speaking with your provider.
Your Rights
You have the right to request access to your information, make corrections, or ask questions about how your data is used. We are committed to being transparent and responsive to your concerns. For any privacy-related questions or requests, please contact us at admin@psyhance.com.
Legal Compliance
Psyhance complies with all applicable privacy laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA), to ensure the protection and confidentiality of your health information.
Updates to This Policy
We may update this policy periodically to reflect changes in our services or legal requirements. Any updates will be posted on our website.
“For more detailed information, please review our Notice of Privacy Practices.”
Link that will take you the below
Notice of Privacy Practices
Our Commitment to Your Privacy
At Psyhance, we are committed to protecting the privacy and confidentiality of your health information. This notice explains how your medical information may be used, disclosed, and how you can access it.
We are required by law, including the Health Insurance Portability and Accountability Act (HIPAA), to maintain the privacy of your Protected Health Information (PHI) and to provide you with this notice of our legal duties and privacy practices.
How We May Use and Disclose Your Information
We may use or disclose your Protected Health Information for the following purposes:
Treatment
We may use your information to provide, coordinate, or manage your care. This may include sharing information with other healthcare providers involved in your treatment.
Payment
We may use your information to obtain payment for services provided. This may include sharing information with your insurance provider or billing services.
Healthcare Operations
We may use your information to support the operations of our practice. This includes quality improvement, staff training, scheduling, and administrative activities.
Other Uses and Disclosures Permitted by Law
We may also use or disclose your information without your authorization in certain situations, including:
- When required by law
- Public health and safety concerns
- Abuse or neglect reporting
- Health oversight activities
- Legal proceedings or law enforcement requests
- To prevent a serious threat to health or safety
Uses That Require Your Authorization
Any use or disclosure of your information beyond what is described above will require your written authorization. You may revoke your authorization at any time in writing, except where action has already been taken.
Your Rights Regarding Your Information
You have the following rights regarding your Protected Health Information:
- Right to Access You have the right to inspect and request a copy of your records, with limited exceptions.
- Right to Request Restrictions You may request limits on how your information is used or shared. We are not always required to agree, but we will consider your request.
- Right to Request Confidential Communication You may request that we contact you in a specific way (for example, at a different phone number or address).
- Right to Request Amendments You may request corrections to your health information if you believe it is inaccurate or incomplete.
- Right to an Accounting of Disclosures You may request a list of certain disclosures of your information made by our practice.
- Right to a Copy of This Notice You may request a paper or electronic copy of this notice at any time.
Our Responsibilities
We are required to:
- Maintain the privacy and security of your health information
- Provide you with this notice
- Notify you if a breach of your information occurs
- Follow the terms of this notice currently in effect
Changes to This Notice
We reserve the right to update this notice at any time. Any changes will apply to all information we maintain. Updated versions will be available upon request and on our website.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. You will not be penalized or retaliated against for filing a complaint.
Contact Information
If you have questions about this notice or your privacy rights, please contact:
Psyhance
One Broad Parkway
White Plains, NY 10601
Email: admin@psyhance.com